By Jean-Pierre Amiel, ASQ Senior, CQA ret., Web committee Chair.
Here is a review of the presentations of our lunchtime webinar on 28 March 2023 by Anastasia Sayegh, Founder Process Excellence Systems live from Lebanon and Samer Hamadeh, Partner at ILO connected from England on How Learning Culture Assessment helps with transformation using The Learning Culture Mirror.
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Shaping the future with better learning... these are thoughts on how to reduce the unknown and change our mindset. Anastasia Sayegh first offered us an introduction to The Learning Culture Mirror (LCM) by explaining how an organization must continually expand its capacity and orchestrate the optimization of its systems.
But, a company is not a just a simple organization chart of people, departments and hierarchy. It is really composed of humans who have various direct or indirect interactions/relationships with other humans within the company and community. Therefore to be able to operate changes in the company, one must cycle/adjust our plans as we meet up with the real world versus the mental models of the company structure.
She then introduced the diagnostic assessment tool developed by the Institute for Learning Organization (ILO) with its partner The Society for Learning organization in Norway. That tool is the Learning Culture Mirror (LCM) that will give management a better understanding of the organization's human profile within a six-block framework — A lens to SEE, a framework to THINK and a tool to ACT.
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At that point Samer Hamadeh took over and described the process and the LCM tool: a battery of 24 questions, structured into six basic blocks. It's objective — help answer four key questions for management:
- What are the key characteristics of an adaptive learning culture?
- Which are the weak and strong characteristics?
- What is our main improvement direction?
- How to get ‘feedback signals” and steer our organizational development?
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He explained that actually, the questions also/especially offer an open dialogue on the differences within the organization as the evaluation is not only based on an analysis of the responses received to the surveys, but also on the lack or differences of the responses within the organization as well as the number of uncompleted surveys versus the completed ones. All of these are indicative of the situation being measured.
Samer then proceeded to discuss the different LC Mirror steps: Survey, Visualization and Plan Assist and what can be gleaned from the various charts and reports generated by the tool. From a large overview to the drilled down information which permits comparison of one sector vs another.
A very interesting presentation.
Find more information at: www.learnorg.global or https://ot.lcm-ilo.com/.
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