MILWAUKEE, March 3, 2022 /PRNewswire/ -- The ASQ Government Division conferred its Silver Level Award to the Clerk's Office of the U.S. Court of Appeals for the Federal Circuit in Washington D.C., for the efficiency and effectiveness of its operations. The award certifies that the Clerk's Office was assessed under the ASQ/ANSI G1:2021 Guidelines for Evaluating the Quality of Government Operations and Services. This certification reflects the systematic use of the standard's system and process maturity models to improve the services of the court over a two-year period.

• The U.S. Court of Appeals for the Federal Circuit is the first government organization to seek and attain award-level validation and certification of the maturity of their key operational processes and systems under the G1 standard.

"This award highlights excellence in government operations resulting from a combination of important factors, including developing and maintaining a best practice operational plan, developing metrics that accurately assess the effectiveness and efficiency of processes at each point of delivery, and uniting its front line workers in an ongoing process of finding and resolving issues before they can become problems," said Richard Mallory, chair of the ASQ Center for Quality Standards in Government. "It takes the highest level of management skill, and the studied application of the proven principles of quality science to achieve this kind of excellence."

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