Discussion Topic List
Hello. I recently reactivated my ASQ membership. I am particularly focused on Service Quality as this has been my ...
John Weisgerber
Apr '23
@Andrea Ridge
Welcome back!
Wladimir Figueiredo
Apr '23
Feel free to reach ...
The company I work for is not ISO 9000 certified and therefore does not have a formal quality manual. However, we ...
Michael Faber
Mar '22
From NIST, “As the economy continues to build back better, it is imperative that business, government, and other ...
Thank you to all who organized and presented at the 2021 business meeting. Are the slides available somewhere? ...
Leia Patzernuk
Sep '21
Hi David,
We are just validating the recording. I will post another reply with a link once the slides are available ...
It's by no means a new book, but I just read Zeynep Ton's The Good Jobs Strategy, and wanted to recommend it. While the ...
I'm working on developing service quality metrics to span several different support functions (IT, HR, finance, ...
Vladimir Simic
Jul '21
John Goodman
Jul '21
Leia Patzernuk
Jul '21
Hi David,
I'll admit that I'm not an expert at the measurement side of things, but from my own experience, when ...
Discussion Category List
Specific service quality related questions can be posed here.
Information about service quality related webinars can be found here.
Information about the Service Quality Body of Knowledge can be found here.
Information about the Service Quality Division's awards program can be found here.
Information about the Service Quality Division's scholarship program can be found here.
Information about the Service Quality Division's newsletter publication can be found here.
General information about service quality, shared by both the Division and members.
