Great question, Tatiana. I would say I have 'resilience' - experience, learning, growing, and maturing help build perspective which helps one be resilient. I am not as fluent in 'digital' - it is not my first language. 😀 However, I have learned a lot over the past year and can manage conversations, meetings, etc. through the digital tools provided by my company and ASQ. Like any language, it takes time and practice! Thanks for posting!

Thanks for sharing, Tim!

Tim,
I really like your response and would like to add to it.

To help develop resilience you can consider the textbook definition: the capacity to recover quickly from difficulties; toughness. As we are all impacted by COVID-19 around the world and even today I heard they were reinstituting the curfews in New Delhi, India ... we have to be able to consider what could be the "good" or the "positive" that can come from the situation. As Quality professionals we all want things to be right the first time, yet, we do experience where that is not the case. To help build the skill of quick recovery consider the following questions:

• What is it about this situation that is difficult or tough?
• What do I control related to this situation? (if nothing else, you control your response to the situation)
• What would help me look at the situation differently?
• Can I find something that this will enable me to do that I couldn't do otherwise? (Example: Having to work from home. By working at home I can get chores accomplished during the week that I would have to give my weekend up to do (washing clothes, cleaning a closet, etc.) Now, I have my weekend - but I still have to stay home ... What's good about that? (You do not have to accomplish work or chores; but you can do things for you to make you that more resilient person; gain a new skill, read something, build something, create something, talk to family or friends that you've neglected because you are so busy, etc.)

The more you take steps like these, the more quickly you will be able to recover when life gives you lemons (unforeseen situations). I have used this for many years now and find that it is much easier to be resilient when I seek to find something positive or good that I can control and move myself forward. Hope this may help in some small way.