Grace has over 45 years’ experience in successful business and process management in corporate, government, education, and healthcare. Grace uses her experience as President, CEO, and senior manager to help organizations improve. She has authored 15 texts, additional book chapters, and many articles on quality, leadership, and organizational performance. She is a frequent speaker and trainer. Grace holds an MBA from Georgia State University. She is an ASQ CMQ/OE, CQIA, SSGB, and CQA. Grace is an LSS Master Black Belt, ASQ Fellow and Distinguished Service Medalist. Grace is the 2014 Quality Magazine Quality Person of the year and the 2016 recipient of the Asia-Pacific Quality Organization Miflora M. Gatchalian International Woman in Quality Medal. <br />