QP Quality Glossary

Welcome to Live Chat!

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Welcome to the myASQ live chat, Your Turn to Talk Terms. I’m excited to introduce Jim Bossert and Grace Duffy, two of ...

Cynthia Nazario Aug '18

Last few minutes

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If there are any more questions or comments for Grace and Jim, we have a few minutes left! Add to an existing topic or ...

Cynthia Nazario Aug '18

Thank you for attending!

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Thank you for attending the first myASQ live chat. Grace and Jim will review the topics and add final responses as ...

Cynthia Nazario Aug '18

Quality professional are international - Could be ...

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While ASQ does a great job with Glossary, we should also remember our QP readers are international. Do we have an ...

Govindarajan Ramu Aug '18

Aug '18

Govindarajan Ramu ‍ Thanks for this feedback, and you are correct. Translations would be helpful. We can consider ...

Aug '18

Govindarajan Ramu ‍ Having translations is a good suggestion. I know we are challenged with that opportunity ...

Competence

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How would you define "Competence"? I have not been able to locate any definitions and would like direction from ...

Emilie Sargent Aug '18

Aug '18

Hi Emilie, I would say that competence is simply the ability to perform a skill in a repeatable manner. You just do ...

Aug '18

Good point, Emiie. Competence is not solely a Quality term. I would go to Instructional Design organizations to ...

Aug '18

Emily,
This is a ISO terminology. You can find definitions in https://www.iso.org/obp/ui#search

As an ...

Aug '18

We may have a competency expectation that is for a task that rarely occurs. An employee can be trained, but how can ...

Aug '18

Govindarajan - Thank you for the link. Although I had searched around the ISO site, I did not find the links this ...

Any Questions for Grace or myself?

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Does anyone have any questions? We are the first to do something like this at ASQ.

James Bossert Aug '18

Aug '18

Jim and Grace,
I am struggling with the definition of Cost of Quality.

Glossary defines COQ as"
"Cost of quality ...

Aug '18

Govind, I tend to take the perspective that Cost of Quality is the high level definition that includes both the Cost ...

Aug '18

The glossary does not reflect good vs poor quality, as of now.

Aug '18

Douglas Wood ‍ Good point. There are two entries. One under "C" for Cost of Quality. The other under "Q" for Quality ...

FEEDBACK:There are quite a lot of threads to follow...

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I suggest limiting the threads in the future to make it easier to follow.

Stephanie Thompson Aug '18

Aug '18

Stephanie Thompson ‍ Agreed. You should be down here in the library trying to watch all of them to answer. We are ...

Aug '18

I can only imagine... I'll make you a plate now!

Aug '18

Thanks for the feedback, Stephanie Thompson ‍!

The Definition of Quality

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As Editor in Chief of Quality Progress, there has always been discussion--if not disagreement--of the ...

Seiche Sanders Aug '18

Aug '18

I knew that Seiche would have an interesting start to this. I found my first struggle with this definition when I ...

Aug '18

Thanks for this opening, Seiche. I agree with a colleague's input earlier this week about the definition from ...

Aug '18

Quality is a very broad term that encapsulates many characteristics. One consideration is to think of Quality as ...

Aug '18

Dan, well thought out comment. I totally agree that there are variations in quality characteristics depending ...

Aug '18

I am currently program managing ISO 10014 - Quality management -- Guidelines for realizing financial and ...

New Terms to be added to Glossary

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Sorry, I did not see Seiche's post asking me to start a new thread. Jim and Grace: Here are some of the missing words ...

Govindarajan Ramu Aug '18

Aug '18

Yes these would need to be vetted for sustainability and added.

Aug '18

Govindarajan Ramu ‍ . These are good suggestions, Govind. We will add these to the suggested list for future ...

Quality costs in the glossary

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I have thought of cost of quality in two parts, cot of poor quality and cost of good quality. Poor quality costs are ...

Douglas Wood Aug '18

Aug '18

Doug; good thoughts. I just discussed this same issue with a client on Wednesday. Do you see these distinctions as ...

Aug '18

I thought this might be a good thread to add this:

One member sent a comment to QP staff regarding the definition of ...

Aug '18

The terms for Cost of Quality and Cost of Poor Quality have been coined by authors in the 1950s to 1980s in books ...

Aug '18

This is somewhat of a side issue to the Quality Glossary but knowing that Doug is a CoQ/CoPQ researcher, I was ...

Aug '18

Gretchen Peterson ‍ . Doug most certainly does. His text book by Quality Press does have some excellent approaches ...