Keys to Becoming a Servant Leader

Presented by: Edwin Landauer, ASQ Portland Section

Area of Focus: Masters and Session Level: Intermediate

Traditional leadership generally involves the accumulation and exercise of power by the person at the top of the pyramid. Servant leadership turns the power pyramid upside down. So instead of people working to serve the leader, the leader exists to serve the people. A servant-leader is one who wants to be a servant first and then makes a conscious choice to lead. The servant-leader shares power and helps people develop and perform at the highest level possible. This presentation will describe examples from the presenter’s personal experience of the two leadership styles and the resulting outcomes.