Reliability is defined as the probability that a product, system, or service will perform its intended function adequately for a specified period of time, or will operate in a defined environment without failure. The most important components of this definition must be clearly understood to fully know how reliability in a product or service is ... more

"It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below." - Joseph M. Juran more

"Quality is the best business plan.” – John Lasseter more

Also called: interrelationship diagraph, relations diagram or digraph, network diagram Variation: matrix diagram An interrelationship diagram is defined as a new management planning tool that depicts the relationship among factors in a complex situation. The interrelationship diagram shows cause-and-effect relationships. Its main ... more

By Susan Gorveatte Introducing the Softer Side of Audits What do you think about when you hear an auditor is coming on site to perform an audit? Do you have visions of Darth Vader storming down a long corridor of the Death Star while John Williams’ “Imperial March” plays in your head? Maybe you know an auditor who is the opposite of Darth Vader and ... more