On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our Virtual Annual Business Meeting.  For those who were in attendance, or watched the video after the fact, we would love your input on what's working, and what we could be doing better.  Are there certain areas or opportunities you think we should be focusing on?  Other initiatives or best practices you've heard about that we could contribute to?  Is there something specific that you feel we should be doing for our SQD members?  Let us know!

Share your thoughts and help us shape our future direction...we look forward to your insights.

- The SQD Leadership Team