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Welcome

Welcome to the Customer-Supplier Division! We’re glad you chose to join our community.

By joining “The Mighty CSD”, you are now part of a world-wide community of quality professionals dedicated to fostering effective customer-supplier relationships.

Our mission: The Customer-Supplier Division empowers the people, communities, and organizations of the world to achieve excellence through quality customer-supplier relationships.

How do we achieve this mission?

Each of our newsletters contain technical articles that provide useful information that our community members can apply right away
Our webinars present reviews of core concepts as well as case studies of best practices and innovative applications of quality tools to customer-supplier relationships
CSD-sponsored sessions at technical conferences, including the World Conference on Quality and Improvement, not only provide valuable technical content but promote networking opportunities with other community members as well as with CSD’s leadership team
Our myASQ community fosters direct communication between members of our community, where anyone can ask questions or participate in discussions

CSD has also sponsored the Certified Supplier Quality Professional exam since 2017 for those quality professionals that wish to formally demonstrate their command of key supplier quality management principles and practices. To help prepare for this exam, CSD developed the Certified Supplier Quality Professional Handbook and created training classes that are offered through ASQ.

We’re always interested in your ideas and would welcome your input. If you would like to get involved with CSD or have ideas for new technical content, we’d love to hear from you.

Welcome aboard!

Best regards,

Pam Carvell
Chair, Customer-Supplier Division
pcarvell@memberleader.asq.org

Upcoming Events

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Recent Discussions

Improving Supplier Management

1 30

My company deals in aerospace, defense, power generation, and oil & gas. We perform machining, and have many ...

Patrick Bryant Mar '20

Apr '21

Whatever you chose make sure it isn't accountant driven. The operational side should see considerable ...

Happy New Year 2020 and my New Year Resolution

While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...

Zubair Anwar Khurshid Dec '19

Supplier Auditing Company in Abu Dhabi

Hi, Can anybody assist with recommendations to contract out a supplier QMS audit in Abu Dhabi based on ISO ...

Tara Zapp-Dill Jul '22

Warranty Mgmt.

1 23

Who has a supplier quality parts/service warranty management process they would like to "brag" up? 1. A process ...

Greg Ade May '19

Aug '19

Dear Mr. Ade:

The short answer is I cannot brag about a great system. The problem is Warranty claims are symptoms. ...

MSA Webinar, Oct 16, 2020

Hello fellow members, I am giving a webinar with the Statistics Division on Oct 16 at 10AM Here is the link for more ...

James Bossert Sep '20

Semiconductor Discussion around Rework and related ...

I work for a Semiconductor company and we have a decent business process and risk assessment around rework. ISO ...

Luca Lattanzi May '20

Lessons from COVID-19 Pandemic – Shifting Excellence ...

Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...

Zubair Anwar Khurshid Apr '20

Requesting Assistance with Completion of a Research ...

Dear Customer-Supplier Division Members, I am conducting a survey sponsored by the Robert W. Plaster Graduate ...

Ver-Non Wakefield, PhD Feb '20

World Quality Month 2022 Celebration

World Quality Month is celebrated in November around the world. American Society for Quality and other ...

Zubair Anwar Khurshid Nov '22

Students, The Future We Need to Invest In

Being an ASQ Member Leader allows me to meet the future of our profession. Today, Con Edison hosted a great panel ...

Carl Johansen Jun '19

Latest Resources

Anticipating Disruption in Supply Chain A presentation by Russ Snyder on anticipating disruption in supply chain.

Year two of the pandemic demonstrated that a second surge of Covid cases around the globe is disrupting countries that did not get affected the first time like ...
Date Created: 01/24/2023 10:25 PM
Global Customer Supplier Collaboration – Driving innovation to new heights A presentation by Dr. Rhonda Farrell on harnessing externally sourced innovations to drive collaboration, increase competitiveness, and unlock new business opportunities to optimize costs and reduce total cost of ownership. ...
Date Created: 01/28/2022 03:41 PM
Strap Packaging for Holding Heavy Objects and Experience in New Supplier Development A presentation by Srihari Chodagiri sharing the story of developing a local supplier. The success of this project led to the local vendor becoming the preferred supplier of strapping material for smelters in the Middle Eastern ...
Date Created: 04/20/2021 02:54 PM
Supplier Production Part Approval Process (PPAP) What Software Does and Does Not Work and Why A discussion with John Cachat about lessons learned about how companies are trying to manage the Supplier PPAP Process, including PLM, Supplier Portals, Project Management.

John M. Cachat has over 40 years of experience in the ...
Date Created: 12/01/2020 03:18 PM

Community Information

Category:

Technical

Description:

Mission Statement:
The Customer - Supplier Division empowers the people, communities, and organizations of the world to achieve excellence through quality customer - supplier relationships.

Vision Statement:
The Customer - Supplier Division will be the thought leader and community of choice for individuals and organizations seeking excellence through quality customer - supplier relationships.

Values:

RELEVANCY by providing the right information to the right place at the right time.
ENGAGEMENT through diverse exchange of perspectives, views and ideas.
FUN!!!

Access:

Public

Members:

3235

Community Admins