We are an OEM, but use many components purchased from outside vendors (off the shelf items). We often resell the purchased components as spare or replacement parts. We have some customers, both domestic and international asking for a certificate of conformance on these spare/replacement parts. They are not providing us a specification we need to meet. I believe they just want an assurance that what we are selling will work for how they intend to use it.
I cannot get material certifications or traceability for all parts, but even if I could, it is my understanding that the material cert only confirms the item is made to a certain specification, whereas a certificate of conformance assures the buyer that it is suitable for the intended application.
I think companies can create their own certificate of conformance, but I am hesitant in writing a certificate of conformance on company letterhead for parts that we just buy and resell, especially without material certifications or material traceability. Our best intentions can be derailed by a supplier sending us non conforming materials that we did not catch.
I am looking for ideas or solutions that others have done in this situation. Any feedback, ideas, or experiences would be greatly appreciated. Thank you, Mike.
@Ron Gilliland - Thank you, Ron. We did indeed seek legal counsel and they made some tweaks to the document we created. We now have a template to use when this comes up again.
@Michael Faber, I work as a quality inspector but do a lot of quality assurance work. A certificate of compliance or conformance is a way to hold suppliers or vendors accountable for defective materials. It is a major concern in my department because our leadmen believe COC is not necessary, even though the material procedure required it. I strongly think COCs should state the standards and grade material is conforming to. There are COCs I've come across that only state the material type, but that does not mean the material met specific standard requirements.
An example, a COC might state 316L (lower carbon stainless steel) for material type. And mentioned that the material is in compliance with specifications. But the COC state no specifications like ASTM A312, or ASTM A479 that the material is conforming to.
If the definition of COC is meeting required standards, then I think it's important to state the standard of the material on a COC.
In your case, I think it will be best to confirm with your suppliers about material standards. The traceability of material is very important just in case something goes wrong. That is how we can trace back the history of the material to see what went wrong. Without traceability, it can be difficult to get to the root cause of defective material.
@Michael Faber - You may want to look at ISO/IEC 17050 if you haven't already. I am not an expert in this standard, but I know some companies use this standard as their basis for declarations of conformity.