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Dominic Mwata
KPIs for Quality Professionals
12 49
Dear members, I hope you are all keeping well. I'd like to get some clarity on the issue of performance indicators ...
Dominic Mwata Apr '23
David Higley David Higley Apr '23

@Dominic Mwata

From my experience I would look at Scrap, Non- Conformances vs good parts manufactured. On-Time ...

Logan Darby Logan Darby Apr '23

@Dominic Mwata

at my previous employer we focused on internal incidents and external incidents(RMAs) for our ...

Crystal Hansen Crystal Hansen Apr '23

@Dominic Mwata In our facility, the KPI's for quality are No holds/Recalls, No overdue audits or CAPA's, NC Aging, ...

Francois Denis Francois Denis Apr '23
Hello Dominic,

Since these are "KPIs" (key), I would advise you:
1) not to have more than 4 indicators - ideally! ;
2) ...
    Jesse Avalos Jesse Avalos Apr '23

    @Dominic Mwata Hey Dominic, you should be pretty well covered with all of the great feedback from the folks that ...

    Sara Maduscha Sara Maduscha Apr '23
    In addition to the amount of deviations opened (planned deviations do not count against metrics), and their ...
    Anthony DeMarinis Anthony DeMarinis Apr '23

    @Dominic Mwata
    Hi Dominic, This is one of my favorite topics.
    It all depends on what you intend to use the metrics ...

    Dominic Mwata Dominic Mwata Apr '23

    I appreciate all your feedback, very insightful and has given me the clarity I needed.

    Daniel Zrymiak Daniel Zrymiak Apr '23

    Hello

    Our ASQ Leadership has communicated its 2023 KPIs w

    Daniel Zrymiak Daniel Zrymiak Apr '23

    @Daniel Zrymiak

    Overall, headquarters is budgeting total revenues of $23.1M and expenses of $27.01M , resulting ...

    Timothy King
    How did we move the dial in 2022? How do we need to move it ...
    7
    It goes without saying that Covid was a major disruption to our quality teams' (or clients') momentum with quality ...
    Timothy King Jan '23
    Tambra Thomas
    Preventive Action requirement in the ISO standards
    2 11
    I'm curious as to how other organizations meet this requirement. My organization meets it in a few different ways: ...
    Tambra Thomas Dec '22
    Christine Hannon Christine Hannon Dec '22
    Tambra Thomas ‍, auditors are working with time constraints as well as biases toward “what good looks like.” ...
    Aimee Siegler Aimee Siegler Dec '22
    Tambra Thomas ‍ if you define it procedurally - x, y, and z are how we do preventive action - you should be able to point ...
    Jodi Gallagher
    AS9100 8.7.1 Control of Nonconforming Outputs
    11 58
    I am from a company who makes Product Identification & Printed Electronics. We just had our AS9100 audit for ...
    Jodi Gallagher Nov '22
    Mark Stevens Mark Stevens Nov '22
    Hi Jodi,
    I am an auditor for ISO9001:2015, not AS9100, but I am curious about the finding. Could you please state the ...
    Adela Montalvo Adela Montalvo Nov '22

    Hi Jodi

    To minimize non-conformance’s I would recommend implementing between a three and six sigma depending on ...

    Crystal Hansen Crystal Hansen Nov '22

    @Jodi Gallagher

    Hi Jodi,

    Without more specifics of the issue, it is hard to provide guidance. However, there are ...

    Jesse Avalos Jesse Avalos Nov '22
    Hi Jodi,
    I’ve seen a lot of various options for scrap disposition processes that were created over the years. From ...
    Michael Goff Michael Goff Nov '22
    Given what you provided, I think the locked container is the best option. I managed an optical disc manufacturing ...
    Ian Farrell Ian Farrell Nov '22

    @Jodi Gallagher
    Like others are saying, without the details it's hard to know where the auditor is coming from, but ...

    Babak Baghaei Babak Baghaei Nov '22
    Need to be more specific of what you mean by "Control" since it is a very broad statement specially for ...
    Mark Stevens Mark Stevens Nov '22

    @Jodi Gallagher
    Hi Jodi, I return to continue my thoughts and clarify a bit.

    Assuming the auditor's finding is ...

    Ernest Phoon Ernest Phoon Nov '22

    @Jodi Gallagher

    Dear Jodi,

    Please help us understand the criteria, I presume that AS9100 rev D (in italics) is the ...

    Edmond Frost Edmond Frost Nov '22

    @Jodi Gallagher

    Nyota Brown
    Upcoming Webinar: ASQ Government Division presents: ...
    9
    https://asq.webex.com/asq/onstage/g.php?MTID=eae88b1f57dec01e51d282a77e8023ef3
    Nyota Brown Nov '22
    Michael Fank
    What extra's would make an ASQ membership more ...
    21 123
    This is a corollary conversation to the ongoing “ Why aren't Quality Professionals joining ASQ ”. I thought it ...
    Michael Fank Oct '22
    Meta Brown Meta Brown Oct '22

    @Michael Fank

    What people want is jobs, jobs, and more jobs. Jobs with good pay, good benefits, good working ...

    James Dent James Dent Oct '22

    @Michael Fank
    From what I see and hear having been a consultant for several companies in several different states ...

    Michael Fank Michael Fank Oct '22

    @James Dent - Agreed - certs aren't required for many jobs. It's a nice bonus to the resume, but it's not required. ...

    Anthony DeMarinis Anthony DeMarinis Oct '22

    @Michael Fank
    ASQ doesn't need “extras” it needs more intrinsic value. If there is no value to having an ASQ cert, ...

    Meta Brown Meta Brown Oct '22
    @Michael Fank

    When I say "concentrate on employers," I mean that ASQ should be focusing on promoting itself to ...
    Daniel Zrymiak Daniel Zrymiak Oct '22

    @Michael Fank , this is a very interesting topic. Value comes in several forms:

    • transactional benefits,
    • ...
    Ian Farrell Ian Farrell Oct '22

    @Michael Fank

    What value am I currently getting? Not much. If I choose to go to a conference or training, I'll get a ...

    Meta Brown Meta Brown Oct '22

    @William Farrell
    Your concept of a rag-tag band of semi-retired senior members fascinates me.

    They're going to ...

    Ian Farrell Ian Farrell Oct '22

    @Meta Brown
    Well, the question was what benefits would we like to see with our membership, so ASQ would pay them. ...

    Meta Brown Meta Brown Nov '22

    @William Farrell
    If ASQ were to push its most experienced members to consult for commercial ventures in exchange ...

    David Woods
    Why are Quality Para-Professionals and ...
    52 224
    We all know multiple people who work in a quality role who are not members of ASQ. Have you ever asked them why they are ...
    David Woods Oct '22
    Loren Denton Loren Denton Oct '22

    @David Woods … a few points

    • too expensive
    • pay just to have to pay for more (events, training, etc.)
    • doesn't give ...
    Luis Iturriaga Morales Luis Iturriaga Morales Oct '22

    @David Woods we hace discussed this at the member leader level in LATAM, and there are many issues:

    • Cost is a ...
    Ian Farrell Ian Farrell Oct '22

    @David Woods My thoughts on it:

    • Training budgets are the first thing to get cut - Since many people use ASQ for ...
    Miriam Boucher Miriam Boucher Oct '22

    @David Woods I let my membership lapse and the only reason I renewed it was because my company is paying for my ...

    Gregory Watson Gregory Watson Oct '22

    @David Woods
    Dear David,

    Your raise an excellent question - one which ASQ has been asking itself for over a quarter ...

    Melissa Reeves Melissa Reeves Oct '22

    @David Woods
    I work in/manage a clinical laboratory. We are all about quality, but honestly I stumbled across ASQ ...

    Jose Perez Jose Perez Oct '22

    @Gregory Watson
    Greg,

    In a short interview for Quality Digest today, Jim Templin (ASQE CEO) states that research ...

    Daniel Zrymiak Daniel Zrymiak Oct '22

    I would take a contrary view. The Sept. 2022 Growth and Retention report for Components indicates that Senior ...

    Gregory Watson Gregory Watson Oct '22

    @Jose Perez
    Dear Jose,

    I know that ASQ advertises itself as a “research-oriented” organization, but they follow ...

    David Manalan David Manalan Oct '22

    Most quality professionals are in specialized areas, such as software, healthcare, food, drugs and biologics, ...
    Anastasis Alayon
    Quality meetings
    7
    My organization currently runs weekly quality meetings where open quality reports are discussed. These reports ...
    Anastasis Alayon Sep '22
    Michael Faber
    Certificate of Conformance
    8 44
    We are an OEM, but use many components purchased from outside vendors (off the shelf items). We often resell the ...
    Michael Faber Aug '22
    Andrew Conway Andrew Conway Aug '22
    Interesting topic where there are many different aspects to consider and various opinions on it. Using EN 10204 ...
    Ron Gilliland Ron Gilliland Aug '22
    I would say that depending on what industry you are in, consulting company legal counsel may be of benefit. If ...
    Michael Faber Michael Faber Aug '22

    @Andrew Conway - Thank you, Andrew. This is good and useful information.

    Michael Faber Michael Faber Aug '22

    @Ron Gilliland - Thank you, Ron. We did indeed seek legal counsel and they made some tweaks to the document we ...

    Jose Perez Jose Perez Aug '22
    It's more a question of financial risk and reward than of certification. Key question: why have you chosen to ...
    Vera Mulbah Vera Mulbah Aug '22

    @Michael Faber, I work as a quality inspector but do a lot of quality assurance work. A certificate of compliance or ...

    Brian Teddlie Brian Teddlie Aug '22
    We are a distributor of industrial products and often supply what I'd call a "generic" COC on our own letterhead. If ...
    Rob Knake Rob Knake Oct '22

    @Michael Faber - You may want to look at ISO/IEC 17050 if you haven't already. I am not an expert in this standard, but ...

    Dominic Mwata
    Quality Department Processes
    1 9
    Dear all, I'd like to hear your views from knowledge or experience about the fundamental processes of a quality ...
    Dominic Mwata Jul '22
    Michael Fank Michael Fank Oct '22

    @Dominic Mwata

    I'm disappointed that no one answered you, as I recently changed jobs and had a similar question. I ...

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